Returns & refunds.

30-day return request window

Proposed policy: request a return within 30 days of delivery. Items should be unused, unwashed, unaltered, and returned with their original packaging and included components.

Start a return

Email [email protected] with your order number and the items you wish to return. Wait for return instructions and the correct return address before shipping. The company address is not automatically the return address.

Return shipping & fees

For a change of mind or a size chosen incorrectly, the customer would pay return shipping. For an incorrect or defective item, Linen Vale would cover reasonable return costs or arrange an appropriate resolution. No restocking fee is proposed. Original shipping charges would be refundable when the return is caused by our error.

Refunds

Proposed processing time: 5–10 business days after receiving and inspecting the return. Approved refunds would go to the original payment method. Your payment provider may need additional time to post the credit.

Exchanges & cancellations

For a different color or size, contact us to arrange a return and a separate new order. Contact us promptly to cancel before dispatch; after dispatch, the return process applies.

Questions? Contact Linen Vale.